Terms and Conditions

Acceptance of Terms of Usage

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

Wellington House Inc reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

General Terms & Conditions

HOURS: 8:00AM-5:00PM, PT, Monday through Friday.

New Customers: To set up your account, please call our Customer Service Department, please provide contact information, address, phone/fax/email information and credit card. We accept Visa, Mastercard, Discover and American Express. For Net-30 terms, please provide the accounts payable contact, phone and email.

Terms of Payment:

• Visa, Mastercard, Discover and American Express (no fee)
• Net-30 terms, available upon request and approval, invoices are emailed the day product ships. Invoices are due within 30 days of invoice date. Past due invoices may incur loss of terms and account placed on pre-pay status. For further details, please contact our Accounting Department.
• Returned Checks: $35.00 handling fee. A second NSF check will require pre-payment status applied to the account.
• Past Due Accounts: Overdue Net-30 accounts may result in termination of Net-30 status. Orders on past-due may be delayed or cancelled.

Notification: All pricing is subject to change without notice.

Shipping/Handling

Freight charges will be noted on final invoice. UPS Ground unless otherwise stated and prior arrangements are made. Additional handling fees may be incurred when shipping by other carriers. UPS Next Day, Next Day PM, Two-Day, Three-Day, or Saturday delivery is available upon request. Orders are shipped F.O.B. from Wellington House, Inc. We cannot accept liability for the failure of any carrier to fulfill a promised delivery time. A handling fee of $3.50 is included on all orders.

Defective Product

We will gladly accept returns on products which are deemed defective. Please contact our Hospitality Department for further details. A sample of the defective product may be requested for analysis and handling of credits or resolution.

Order Changes/Additions

In order to process orders in a timely manner, any additions, deletions or order cancellations must be made within 1/2 hour of placing an order. We are happy to confirm faxed or emailed orders upon request.

Please check orders for accuracy including quantity descriptions to ensure receipt of intended goods.

Specials/Promotions

When we offer specials and promotions, you must use the code provided in order to receive the discounts. Specials may only apply to the continental United States.

Past Due Accounts

Please note that any orders invoiced as Net-30 terms may be paid with credit card and will incur a handling fee of 2%.

Product Guarantee

We guarantee to replace any item that is defective in material or workmanship free of charge, within 30-days of delivery. Our liability may be limited to the warranty conditions expressed by each manufacturer. There are no other warranties expressed or implied, including but not limited to express or implied warranty of merchantability or fitness for a particular purpose. For return request, please contact our Hospitality Department for Return Authorization. If the product is deemed satisfactory, there may be a 20% restock fee applied.